Enquire – after you enquire below, you’ll be able to access our ‘Discovery Page’ which will provide you with more information about our programs (including detailed videos). After enquiring below, you will be automatically directed to this page, and emailed.
Discover – After enquiring, you’ll be able to access the detailed information and videos about our programs – so you can decide without any pressure, if it’s the programs are the right fit for your kids. This includes details on pricing, accommodation, staffing, NDIS funding categories and program outcomes.
Choose – After viewing the Discovery Page, you can click through to view all the programs coming up in your state. You should click to ‘download the info pack’ for the specific programs you’re interested in, and ‘Email Me the Registration Forms’ if you want to register your child.
Apply– To apply, click Secure your Spot Now after inquiring on our website. Our system will instantly generate your Participant Registration Form and Service Agreement to complete your application.
Screening – Once we get Application form and Service Agreement back from you, we will email your child’s reference (for new participants only) and email your Plan Manager (if applicable) to confirm your funding availability.
Welcome! Once we’ve confirmed you’re child is a a great fit for our programs, you’ll be emailed the specific program details including things like food plans, packing lists and so on.
Remember, at any stage of this process, you can call our enquiries team to assist you on 1800 920 283
Frequently Asked Questions
Here’s a handy list of things most Guardians like to know about our programs:
Prices for each program may vary. We charge a non-face-to-face component for individualised pre-program tailoring, and a Face-to-face charge for the programs. However, we discount the face-to-face component significantly to offset the cost of the non-face-to-face component. As such, the prices we charge are below the maximum rate we could charge for the Accessible Adventure program (based on the NDIS price guide). To understand more about a specific program’s price, enquire and speak with our customer service team who can send you through full pricing documentation for the specific program(s) you are after 🙂
Our chefs can provide different options for meals on our menu for kids that may
be fussy eaters, have sensory needs, or have specific dietary restrictions. Please
let us know the details so we can provide the best options for your child!
It is very common for our participants to have some medications that need to
be taken during the program (over 90%). We have qualified staff who are able
to oversee self-administered medications and medications that are not
self-administered. We require all medications (including self-administered)
that come to the program be either in a pharmacy sealed webster pack or in
their original containers/packaging with labelled prescription/dosing with
details provided to the staff before the program.
Please label these with your participant’s name. The Program Coordinator will
confirm these details/needs with you during your Guardian Meeting to ensure
we have all the details we need to make sure any important medications are
taken correctly and on time while on program with us! *Please let us know if you
have any specific requirements or medications.
We should have already picked a designated Pick Up location with you when
confirming the program, however, please contact us to discuss any alternative
options if these are difficult for you to access. We generally have 2 – 3 pick up
locations that are on our travel route to ensure participants have more time
doing fun, hands-on activities instead of too much bus travel time! We will be
sending out the exact pick up and drop off times once these details have been
confirmed with all guardians, to ensure you get one accurate time to
remember! This will be sent to you the week prior to the program to allow for
any slight itinerary changes to be finalised.
Generally this is slightly different for each of our locations and accommodation.
However, we always try to opt for small-group dormitory style sleeping
arrangements, specifically as this encourages the social environment that we
aim to facilitate. Of course, if your young explorers require a specific sleeping
arrangement, we try our best to accommodate the needs but ability to do so
may depend on the exact program location. If you need to know this prior, feel
welcome to ask our customer service team and they’ll do some research and
get back to you. Otherwise, we can chat on the ‘Pre-program Guardian Meeting’
closer to the program departure date when we will have a more accurate
number of participants. Please don’t hesitate to reach out to discuss any
particular requirements.
We have a very qualified team with Support Workers with a variety of skills and
backgrounds in assisting youth with special needs and unique challenges. We
usually have a detailed discussion with you to better understand the needs of
your participant in order to select the best ‘fit’ we think will work well for the
program! We will send out a short Staff Bio so you can learn more about your
selected Support Worker, however, if you have any preferences/specific
requirements or a participant that really needs to meet this person before the
program please let us know and we might be able organise a Pre-program
Meet and Greet session.
We do our best to ensure that the personality of our staff will work well with your
participant, however, we know everyone is different. The beauty of our group
style program is that we often have the whole group interacting throughout the
program, meaning that we all get a chance to work together with participants!
We have found that this usually allows participants to engage with the group
and staff more organically while ensuring that individual needs and support
ratios are being met throughout the program.
We prefer our programs to be device-free programs *unless there is a specific
need. We want to provide the best opportunity for face to face interaction with
the group and most participants don’t need a device. We are all about having
the chance to experience the best of nature and these fantastic locations we
are travelling to! However, if your child relies on music or another device to help
regulate, for example, please do not feel pressured for them to attend a
program without a device they rely upon. If you would like to discuss particular
circumstances don’t hesitate to talk with the Program Coordinator during your
Pre-program Guardian Meeting.
To provide a fair and equitable experience for all participants we ask that
participants we encourage guardians to not provide participants with any
spending money. We understand that we are going to special places and your
child may want to buy a little souvenir, our team ensures that we take photos
through the entire program. This allows all participants to have something to
remember their program experience by.
We have a Night Duty staff member who is ready to help throughout the night.
This staff member can assist if participants wake up throughout the night, need
assistance, or are just worried and need some help to get settled. Our staff
members are all on-site with the group and contactable if participants need
specific assistance during the night.
Our staff are available 24/7 throughout the program.
from home! This is totally natural and a great sign that they are stepping slightly
outside of their comfort zone (where they’ll be able to grow the most). We are
generally able to communicate with them and encourage them to complete
the program, and this could mean an encouraging phone call back home if
really needed. It can be a positive challenge for the participants and we do our
best to support them to accomplish this challenge. Either way, we keep the lines
of communication strong to let you know (if needed).
unwell, or not able to complete the program as it’s just a bit too much out of
their comfort zone. This is really rare, but we want to assure you that this is
totally fine as well! In these situations, we expect an authorised guardian to pick
up our young explorer from the program. So, if you are super hesitant and it’s
the first ever night away from home then it could be worthwhile starting with a
program that is nearby to Adelaide (or close to home). This means you could
even pop in if anxiety or other challenges become severe. We often find that
kids do just fine after, but it can be totally nerve racking as a parent to be able
to let go – that’s normal and to be expected, especially with young ones 🙂