Breakdown of Non-face-to-face Charges Guide
The following breakdown provides you with information regarding the participant specific services that may be required for supporting a young person on an Access Adventure Club program. This includes individual risk assessments based on abilities, ability-adjusted food plans, facilitating pre-program guardian meetings, activity alterations for individual abilities, creation of individual participant progress reports and more.
Services are tailored specifically to meet each participant’s unique individual needs. Unnecessary components are not delivered or billed, and charges apply solely to work that is required, agreed upon, and fully completed in line with NDIS billing guidelines.
These tasks are undertaken mostly prior to the program to ensure your child is safe, can participate with the group and have properly supported fun while working towards their NDIS plan goals.
Please note that this guide below does not constitute an invoice or a set fee structure, or a guarantee of NDIS funding approval for all listed services.
Why there is a range of hours
Participants need different levels of preparation. Time can vary with communication and sensory needs, mobility, eating and drinking support, the activities being adapted, the information already available, and whether circumstances have changed since a previous program.
A returning participant’s hours are often on average less because we may already have details about them on our system.
New participants may need more detailed consultation and adaptations, particularly when they attend one of our programs for the first time.
The non-F2F work date is scheduled for 8 days from the Service Agreement being signed.
Please note, we cannot state the exact number of hours for non-face-to-face work as it depends on each individual’s requirements, hence for budget management purposes, the averages below are indicators only, and the maximums simply protect you in writing from excessive unexpected costs.
New participants: typically average ~ $1400, price capped to a maximum of $1900.
Return participants: typically average ~ $900, price capped to a maximum of $1,350.
The following table outlines disability-specific work which may be delivered as part of the Non-Face-to-Face component.
Please note that the below activities should not be taken as an indicator of the number of hours it takes a single individual to complete. Many activities involve more than one person in our team, and hence the below simply indicates the typical combined billable hours, for activities that form part of our quality care and safeguarding practises.
Non Face to Face tasks | Task Description | New Participant | Return Participant |
Gathering information on participant needs from multiple sources | Consulting with other support providers and others who know the young person, to ensure we understand their needs fully. This could be professionals such as Occupational Therapists, Psychologists, Support Coordinators, other support workers, references or other friends and family who may understand the support needs of an individual. Time varies with the number of sources and information already available. | 1 – 2 hours | 0 – 1 hour |
Individual risk assessments | As part of keeping each individual safe, we review all activities with the individual’s disabilities in mind. This helps the individual to participate, as well as keep them safe during a program. | 4 – 8 hours | 1 – 4 hours |
Individual menu planning | Working with a guardian or as advised by a guardian to ensure there is adequate and appropriate safe foods. Adapting arrangements for the participant’s eating, sensory or other disability-related needs. Time varies with the adaptations required; routine menu planning is excluded. | 1- 4 hours | 0 – 2 hours |
Review of Disability-specific Supporting Documentation | Working with a guardian or as advised by a guardian to ensure there is adequate and appropriate safe foods. Adapting arrangements for the participant’s eating, sensory or other disability-related needs. Time varies with the adaptations required; routine menu planning is excluded. | 1 – 3 hours | 0 – 2 hours |
Research as required for any medication or diagnosis | When specific medication is required for an individual, or when our team must understand how it is administered in each individuals case, when coupled with an individuals specific diagnosis, there is sometimes research completed. | 1 – 3 hours | 0 – 2 hours |
Creation of individual details sheet | As part of our on-program support requirements, we create an individually tailored details sheet that is disability-specific. This excludes routine participant data entry and record maintenance. | 1 – 2 hours | 0.5 – 1 hour |
Conducting guardian meeting | As part of our information gathering about an individual’s disability we schedule time to meet with a Guardian or Carer. This is almost always the main point of contact for the individual we will support during the program. This is not a face to face support for the NDIS participant. It includes discussing specific strategies. Time varies with the number of matters to resolve. | 1 – 4 hours | 1 – 2 hours |
Individual Program Modifications | As needed, our team will modify each activity so that each individual can participate in a way that contributes towards their goals. We also create contingency plans to allow for an appropriate level of challenge specific to the participant’s ability. | 2 – 6 hours | 2 – 4 hours |
Briefing and individual planning with allocated support worker | Our Program Coordinators and Program Administrators will make sure that our support staff are well aware of the disability-specific support needs of an individual, before they are paired up. This excludes ordinary staff training and supervision. | 1 – 2 hours | 1 – 2 hours |
Post program report creation | Post program, our team will prepare a progress report that details NDIS goals and how the program has contributed to these goals, as well as insights during the program in relation to those goals. | ~ 3 hours | ~ 3 hours |